FAQs & Customer Service
Our happiness team is always here to assist.
Common purchase questions answered
Orders and Shipping
We ship quickly so that you receive quickly (orders usually ship within 12-36 business hours).
To create an account please click here or you can also create an account during the checkout process.
Once an order has been placed we cannot change the shipping address. If your order has not yet been prepared for shipment you can request a cancellation.
For security reasons we do NOT keep any credit card information on file.
Yes, we do collect sales tax based on your locality.
We currently only ship within the United States of America.
Most orders will arrive in one package, unless otherwise noted.
- Order Received/On-Hold: Your order has been received, but has not been charged to your card. We verify all orders and payments with your bank prior to processing them.
- Processing: Your order has been processed and is with our shipping department. The order cannot be edited or changed anymore.
- Completed: Your order has been picked up by the shipment carrier and is on it’s way to you. You will receive an email with the tracking number, if you do not see it in your email please check your SPAM/JUNK folder. Please allow 24-48 business hours for the carrier website to show tracking updates.
The charge on your card and statement will not mention nootropics or any product names. The payment method you choose will let you know what name will show up on your card statement.
- We are a strong advocate for personal privacy, and we do whatever it takes to preserve yours.
- We pack your order in nondescript envelopes and boxes, just like your everyday mail or packages.
- The only identifying marks are your mailing address and ours.
- The names of our website or products do NOT appear anywhere on the outside of your package.
To redeem your loyalty points:
- You must login to your account before you checkout.
- During checkout, the system will automatically check how many loyalty points you have and will redeem those for you. You can see this in the LOYALTY POINTS section of the checkout page. If you do not wish to redeem your points, you don’t have to.
- To see how much in discounts you get by redeeming your points, please look at the CHECKOUT PAGE.
A few notes:
- Anytime your purchase something from us, you accumulate one percent in loyalty points (You must be logged in to your account earn points).
- Loyalty points do not expire and you can use them in your next purchase.
- Please make sure to sign up to be able to accumulate loyalty points. If you do not sign up there is no way for us to add your points to your account since you do not have an account.
If you need to swap an item
Returns and Exchanges
- We offer returns only on unopened and unused products.
- Returns must be made within 30 days upon receipt.
- Please contact us to initiate return. We will issue an RMA #. Please mark your return package with this number. We will not accept returns without it.
- You are responsible for the cost of return shipping (unless the return was due to our mistake). We recommend tracking service be purchased to ensure safe arrival.
If you have received incorrect item(s) we apologize for the mix-up and the inconvenience. To get this resolved as quickly as possible please use the contact us form below and provide us a photo of the packaging as well as the products you have received. This will allow us to remedy the situation as quickly as possible.
If the order arrived damaged please contact us as quickly as possible using the contact form below.
Please contact us and we will be able to provide you the correct return address.
For any questions, comments or suggestions please use the contact form below.
Once the order has been placed we are unable to change the shipping address. If you have entered the incorrect address at checkout, please contact us immediately using the form below to resolve this issue.
Once an order has been placed we are unable to edit/change the order. Please contact us immediately for the best option regarding editing or cancelling your order.
Unfortunately, we currently do not offer pre-ordering of out of stock items.